Privacy Policy – Niva Furniture
Welcome to the privacy policy ("Policy") of Niva Furniture ("Niva", "we", "our", or "us"). This Policy outlines our practices regarding the collection, use, storage, and disclosure of your personal data when you interact with our website, mobile applications, or our products and services (collectively, "Services").
By using our Services, you confirm that you have read and agreed to be bound by this Policy and consent to the practices described here.
1. BACKGROUND AND KEY INFORMATION
(a) About Us
Niva Furniture is engaged in providing high-quality furniture, modular kitchens, wardrobes, and customized interior solutions.
For questions, concerns, or feedback regarding this Policy, you may contact us at:
Grievance Officer:
Name: Richa
Email: grievanceofficeratniva@
(b) Scope of Policy
This Policy applies to individuals who use or access our website, services, or products, and to vendors or service providers who partner with us.
(c) Third-Party Links
Our website or platform may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of such external sites. Please review their privacy policies separately.
2. PERSONAL DATA WE COLLECT
(a) If you are a Customer:
We may collect the following personal data:
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Contact Data: Name, phone number, email, address.
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Identity Data: Aadhar, PAN, or GST (if required).
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Design Preferences: Furniture choices, layout needs, property details.
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Payment Information: UPI ID, credit/debit card details (via third-party payment gateways).
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Communication Data: Messages, calls, or chat transcripts with our team.
(b) If you are a Vendor or Service Provider:
We may collect:
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Business Identity Data: Name, mobile number, GST number, business details.
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Verification Documents: PAN, Aadhar, cancelled cheque, certifications.
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Financial Details: Bank details (for payments), credit score, etc.
(c) Automatically Collected Data:
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Device information, IP address, browser type, access time.
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Usage patterns on our website (through cookies and tracking tools).
3. HOW WE COLLECT DATA
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Directly from you when you sign up, contact us, or place an order.
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Automatically when you browse our website.
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From third-party sources like payment gateways, analytics platforms, or social logins.
4. HOW WE USE YOUR DATA
We use your personal data for:
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Processing orders and managing delivery.
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Providing customer support.
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Customizing your furniture or interior solution experience.
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Marketing and promotional updates.
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Managing payments, refunds, and financial transactions.
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Legal compliance and dispute resolution.
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Improving our products and platform.
5. SHARING YOUR DATA
We may share your personal data with:
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Our delivery and logistics partners.
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Interior designers or installers.
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Payment and analytics partners.
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Legal or regulatory authorities, if required by law.
We ensure all third parties respect your privacy and process data in compliance with applicable laws.
6. COOKIES
We use cookies and similar technologies to:
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Recognize repeat visits.
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Understand usage behavior.
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Offer a personalized experience.
You can manage your cookie preferences through your browser settings.
7. DATA SECURITY
We implement strict security practices to protect your personal data from unauthorized access or misuse, including SSL encryption, secure servers, and limited access protocols.
8. DATA RETENTION
We retain your personal data only as long as necessary for the purposes it was collected, including after your account is closed, to comply with legal obligations or resolve disputes.
9. INTERNATIONAL TRANSFER
While our primary operations are based in India, your data may be processed or stored in jurisdictions outside India. By using our Services, you consent to such transfers.
10. YOUR RIGHTS
You may:
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Access, update, or correct your data.
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Withdraw consent at any time (subject to terms of ongoing services).
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Request deletion of data, where legally permitted.
To exercise your rights, please write to grievanceofficeratniva@gmail.
11. BUSINESS TRANSFER
In the event of a business sale, merger, or acquisition, your data may be transferred to the new entity as part of our continued service commitment.
12. OPT-OUT
To stop receiving marketing calls, SMS, or emails, write to us at grievanceofficeratniva@gmail.
13. POLICY UPDATES
We may periodically update this Policy. Any major changes will be communicated through our website or email. Continued use of our services indicates your agreement with the updated Policy.
If you have questions or complaints, contact our Grievance Officer at:
grievanceofficeratniva@gmail.